We value our community and want to make sure your experience with Gunsai Racing is straightforward and transparent. Please review our policies below before placing your order.
Returns
- All returns are subject to a 20% restocking fee to cover processing and restocking.
- If you choose store credit, the restocking fee may be waived—reach out for details.
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Electronics must be unopened, sealed, and have intact tamper seals to qualify.
- Return requests must be made within 14 days of receiving your order.
- Approved returns must be shipped back within 30 days of contacting us.
- Items must be in brand-new condition with original packaging.
- Shipping, handling, and transaction fees are non-refundable.
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Special order items are final sale and not eligible for return, cancellation, or refund.
- Once inspected and approved, refunds are processed within 2–3 business days.
Exchanges
- Contact us directly to arrange an exchange.
- Exchanges are subject to a second shipping charge, unless the mistake was on our end.
- If Gunsai Racing made the error, we’ll provide a prepaid return label for a smooth exchange.
Cancellations
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Non-custom, non-special order items can be canceled if they haven’t shipped and aren’t marked non-cancelable/non-refundable.
- Items that have already shipped cannot be canceled or modified.
- To request a cancellation, simply reach out to our team—we’ll process it quickly.
Warranty
- Warranties are handled directly by the manufacturer. Gunsai Racing does not process warranty claims.
- Some items are intended for race use only and should be installed by a professional.
- Altered or modified products are not eligible for return or warranty support.
- Shipping costs are the buyer’s responsibility unless the mistake was ours.
- By law, your vehicle’s warranty cannot be voided just for having aftermarket parts. However, the specific part replaced by an aftermarket product may no longer be covered.
