Refund policy
We want you to be happy with your purchase. Because we ship performance parts directly from our distribution partner's warehouses, our return terms are built around what our distributor will accept. Please read this before ordering.
Return window
You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.
How to start a return
Email gunsairacing@gmail.com with your order number, the part numbers you wish to return, and the reason for the return. Do not ship anything back before you hear from us. Returns sent without an authorization number will be refused.
We respond within 2 business days. If your return is approved we will send you a Return Merchandise Authorization (RMA) number and the return address. The RMA number must be written clearly on both the shipping label and the outside of the package. Approved returns must be shipped back within 10 days of approval.
No restocking fee
We do not charge a restocking fee on approved returns. Original shipping charges are not refundable, and return shipping is the customer's responsibility.
Condition requirements
Returned items must be in new, unused, resellable condition, in the original manufacturer packaging, with all hardware, instructions and components included. Items that have been installed, test-fitted, modified, scratched or marked are not returnable. Items returned in unacceptable condition will be refused and returned to you at your expense.
Items that cannot be returned
The following are final sale and cannot be returned under any circumstances:
- Coilovers and coilover suspension kits
- Electronics, including ECUs, standalone engine management, gauges, sensors, wiring harnesses and dataloggers
- Engine internals, including pistons, rods, crankshafts, camshafts, valvetrain and bearings
- Turbochargers, superchargers and forced induction kits
- Special order and made-to-order items, identified as such on the product page
- Clearance items
- Any item that has been installed or used
Return shipping
Return shipping is the customer's responsibility. We strongly recommend a trackable, insured service. You are responsible for filing any loss or damage claim with the carrier if a return is lost or damaged in transit.
Refunds
Once your return is received and inspected we begin processing your refund within 2 business days. Refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 5 days of delivery with photos of the item and the packaging. We will cover return shipping and either replace the item or issue a full refund, at your choice. Do not discard the packaging, as carriers require it for damage claims.
Exchanges
Contact us to arrange an exchange. Exchanges are subject to a second shipping charge unless the error was ours. If Gunsai Racing made the error we will provide a prepaid return label.
Order cancellations
Contact us immediately at gunsairacing@gmail.com if you need to cancel. Orders that have not yet shipped can usually be cancelled at no charge. Once an order has shipped it becomes a return and is subject to this policy. Special order and made-to-order items cannot be cancelled once placed.
Warranty
Manufacturer warranties are administered by the manufacturer, not by Gunsai Racing. We are happy to help you open a warranty claim. Altered or modified products are not eligible for return or warranty support.
Fitment
Please confirm fitment before ordering using the vehicle search on our site or by contacting us. Parts ordered in error are returnable only under the terms above, and never in the final sale categories listed.
Contact
Gunsai Racing
1311 S Shamrock Ave, Monrovia, CA 91016
gunsairacing@gmail.com
(626) 222-0918